Privacy Policy
Michelle's Boutique respects your privacy. This policy explains what personal information we collect through our website and how we use it.
1. Who we are
Michelle's Boutique, Room 20, Providence Highway Point Building, Victoria, Seychelles. Contact: +248 259 8384.
2. Information we collect
When you use our website we may collect:
- Order information — name, email, phone number, delivery address, order items, notes, and delivery preference.
- Repair quote requests — name, phone, email (optional), device model, issue description, and optional damage photo.
- Technical data — basic server logs (e.g. IP address, browser type, pages visited) needed to operate and secure the site.
- Admin sessions — session cookies for staff login to our admin panel (not used for public customers).
We do not collect payment card details on this website because payment is made in person.
3. How we use your information
- To process and fulfil store orders.
- To contact you about order confirmation, pickup, or delivery.
- To respond to repair quote requests.
- To maintain order and quote records for our business.
- To improve our website and customer service.
4. WhatsApp and phone contact
After placing an order you may choose to send details via WhatsApp. Messages sent through WhatsApp are subject to WhatsApp's own privacy policy. We use your phone number only to communicate about your order or repair request.
5. Where data is stored
Order and quote data is stored in our business database, hosted with our website provider. Uploaded repair photos are stored on our server. We take reasonable steps to protect your data but no online system is completely secure.
6. Sharing with third parties
We do not sell your personal information. We may share delivery details with courier services (such as Wheelie) only as needed to deliver your order. We may disclose information if required by law or to protect our legal rights.
7. How long we keep data
We keep order and quote records for as long as needed for business, accounting, and legal purposes, then delete or anonymise them when no longer required.
8. Your rights
You may ask us to:
- Confirm what personal data we hold about you.
- Correct inaccurate information.
- Delete your data where we are not required to keep it.
Contact us using the details above. We will respond within a reasonable time.
9. Cookies
Our public store uses browser local storage for your shopping cart on your device. Our admin area uses essential session cookies. We do not use advertising or tracking cookies on the customer-facing site at this time.
10. Changes
We may update this policy. The latest version will always be published on this page with the date above.
Privacy questions? Call +248 259 8384 or message us on Facebook.